Resident Service Improvement Group
Apply to join the Resident Service Improvement Group
We’re looking for enthusiastic residents to help us improve housing services.
The group works with the council to help improve housing services for everyone in Islington.
Your experience as an Islington resident is exactly what we need.
About the group
The Resident Service Improvement Group is made up of Islington Council tenants and leaseholders.
The group:
- talk directly to senior council staff
- share what is working and what is not
- help improve housing services for everyone
Since April 2024, residents in the group have helped improve:
- how we handle complaints
- how we work with contractors
- how we communicate with residents
Who can apply
You can apply if you:
- are an Islington Council tenant or leaseholder
- live in a council home, including homes managed by Partners for Islington or a tenant management organisation (TMO)
We want the group to reflect the full diversity of Islington. Whether you’re young or older, live on an estate or a street property, we want to hear from you.
We’ll provide you with the training and support you need - your experience as a resident is all that matters.
Come to an information session
Come to one of our online information sessions - choose a date and register:
What is involved
The group meets six times a year, the meetings:
- last about two hours
- are mostly online
- sometimes take place in person, but we will give you plenty of notice
- we will send you information before each meeting.
You do not need to take on anything outside the meetings, unless you choose to.
We ask members to attend regularly, but we understand everyone has other commitments, so if you cannot attend a meeting, just let us know.
As a member, you will:
- share your views with senior staff
- help improve housing services
- speak up for other residents
What you get
As a member, you will get:
- a £50 voucher for each meeting you attend
- training and support
- new skills and confidence
- a real chance to make a difference
How to apply
Complete a short application form:
If you prefer you can email your answers to service.development@islington.gov.uk
Please tell us:
- why you want to join
- what you can bring to the group
- any skills or experience you have
- anything else you’d like us to know
Also include:
- your full name
- address
- contact number
Deadline: Sunday 7 June 2026.
What happens next
After we receive your application and reviewed your suitability, we will contact you and invite you to an informal chat.
This is a chance for us to find out more about you and for you to ask us anything you’d like to know.
Who's Listening
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Resident Participation Manager
