New Housing Resident Group

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What is it?

We’re setting up a new resident group to review housing services. It will look closely at one part of housing services at a time and recommend improvements.

We want residents to help shape how it works including what it’s called.

That’s what the design workshops are for.

To get this kicked off we will be holding three co-design workshops:

  • Monday 17 August, 12-1pm (Online)
  • Monday 7 September, 6-7pm (Online)
  • Thursday 10 September 6-7pm - Islington West Library (in person)

What will the group actually do?

  • Each year, residents pick two or three things in housing services to review
  • The group spends appropriate time reviewing these. They bring their own experience to what’s working, what’s not, and what needs to change.
  • They speak directly to the teams involved, gather evidence, and then make recommendations
  • Senior managers have to respond in writing and act on what residents recommendations.

It’s about giving residents opportunity to recommend meaningful improvements for tenants and leaseholders.

Why we need this group

We want to empower residents to keep the council accountable in service improvement for Housing and trust us in being transparent in making it happen.

We want residents to help shape how it works including what it’s called.

As a Thank You for your time at the workshop we will be offering a £25 voucher.

Help us build something new

What is it?

We’re setting up a new resident group to review housing services. It will look closely at one part of housing services at a time and recommend improvements.

We want residents to help shape how it works including what it’s called.

That’s what the design workshops are for.

To get this kicked off we will be holding three co-design workshops:

  • Monday 17 August, 12-1pm (Online)
  • Monday 7 September, 6-7pm (Online)
  • Thursday 10 September 6-7pm - Islington West Library (in person)

What will the group actually do?

  • Each year, residents pick two or three things in housing services to review
  • The group spends appropriate time reviewing these. They bring their own experience to what’s working, what’s not, and what needs to change.
  • They speak directly to the teams involved, gather evidence, and then make recommendations
  • Senior managers have to respond in writing and act on what residents recommendations.

It’s about giving residents opportunity to recommend meaningful improvements for tenants and leaseholders.

Why we need this group

We want to empower residents to keep the council accountable in service improvement for Housing and trust us in being transparent in making it happen.

We want residents to help shape how it works including what it’s called.

As a Thank You for your time at the workshop we will be offering a £25 voucher.

Help us build something new

  • New Housing Resident Group

    Share New Housing Resident Group on Facebook Share New Housing Resident Group on X (formerly Twitter) Share New Housing Resident Group on Linkedin Email New Housing Resident Group link

    Thank you to everyone who took part in our recent design workshops for the new housing resident group and contributing their ideas and experiences.

    The group would be set up to carry out deep dives into specific aspects of the housing service and recommend practical improvements.

    Residents shared their views on how the group should work, how meetings should be organised and what issues matter most to them. Key themes included:

    • A desire for a genuinely resident-led group.
    • Flexible meeting arrangements, including online and face-to-face options.
    • Clear accountability and visible action from resident recommendations.
    • Residents suggested a communication plan to promote the group and its outcomes.
    • A name that is active and outcome-focused rather than passive or, in residents’ words, “wishy-washy”.

    Next steps: Feedback from all workshops will be reviewed and used to support the development and recruitment of the new resident-led group.

    Interested in being part of the new group? Email service.development@islington.gov.uk We’ll be recruiting residents in the coming months.

    Thank you to everyone who took part in our recent design workshops for the new housing resident group and contributing their ideas and experiences.

    The group would be set up to carry out deep dives into specific aspects of the housing service and recommend practical improvements.

    Residents shared their views on how the group should work, how meetings should be organised and what issues matter most to them. Key themes included:

    • A desire for a genuinely resident-led group.
    • Flexible meeting arrangements, including online and face-to-face options.
    • Clear accountability and visible action from resident recommendations.
    • Residents suggested a communication plan to promote the group and its outcomes.
    • A name that is active and outcome-focused rather than passive or, in residents’ words, “wishy-washy”.

    Next steps: Feedback from all workshops will be reviewed and used to support the development and recruitment of the new resident-led group.

    Interested in being part of the new group? Email service.development@islington.gov.uk We’ll be recruiting residents in the coming months.

Page last updated: 12 Oct 2026, 09:50 AM