Reporting repairs using WhatsApp or the automated phoneline

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We've launched new ways you can report repairs using artificial intelligence (AI). This is part of a trial. You can try them by:

Your feedback will help us see how well it is working and make these services better for everyone.

This is available to all housing tenants.

For now, you can only report repairs inside your home that are not an emergency. You will be able to report other types of repair in the future. For now, report other types of repair on the website.

Have you tried using either WhatsApp or the automated phoneline? Take they survey to tell us how it went.


We've launched new ways you can report repairs using artificial intelligence (AI). This is part of a trial. You can try them by:

Your feedback will help us see how well it is working and make these services better for everyone.

This is available to all housing tenants.

For now, you can only report repairs inside your home that are not an emergency. You will be able to report other types of repair in the future. For now, report other types of repair on the website.

Have you tried using either WhatsApp or the automated phoneline? Take they survey to tell us how it went.


  • Reporting a repair using WhatsApp or the automated phoneline

    Tell us about your experience of using WhatsApp or the automated phoneline (020 7224 3400) to report a repair.


    Take Survey
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Page last updated: 18 Mar 2026, 05:09 PM