The council is proposing clearer response times for emergency, urgent, routine repairs and complex repairs. Do you feel this will help you better understand when your repair will be completed? *
Do you think having multiple ways to report repairs (phone, online, in-person) will make it easier for you to get help when you need it? *
The policy includes respectful communication and support for tenants with additional needs. Do you feel this will improve how repairs are handled for residents with specific requirements? *
Do you have any concerns about the suggested changes to the policy? *
The council currently adopts a zero-blame approach to damp and mould, meaning tenants are not blamed for 'lifestyle' factors. How do you feel the council are dealing with this currently? *
Do you feel confident that all reports of damp and mould are taken seriously and that they will be acted on quickly under the new policy? *
If your home cannot be made safe due to damp or mould, the council will offer temporary accommodation. Do you feel this is a fair and necessary measure? *
Do you feel the policy clearly outlines Islington's commitments to ensure they are compliant with Awaab's Law? *
The council is proposing clearer timeframes and assigning named officers for complex repairs. Do you think this will improve communication and accountability? *
Updates will be provided every 20 working days for complex repairs. Do you feel this frequency is enough to keep you informed? *
If complex repairs cannot be completed quickly, the council may offer interim measures or alternative accommodation depending on severity of issues. Do you feel this shows a strong commitment to tenant safety and well-being? *
