The council is proposing clearer response times for emergency, urgent, routine repairs and complex repairs. Do you feel this will help you better understand when your repair will be completed?
Do you think having multiple ways to report repairs (phone, online, in-person) will make it easier for you to get help when you need it?
The policy includes respectful communication and support for tenants with additional needs. Do you feel this will improve how repairs are handled for residents with specific requirements?
Do you have any concerns about the suggested changes to the policy?
The council currently adopts a zero-blame approach to damp and mould, meaning tenants are not blamed for 'lifestyle' factors. How do you feel the council are dealing with this currently?
Do you feel confident that all reports of damp and mould are taken seriously and that they will be acted on quickly under the new policy?
If your home cannot be made safe due to damp or mould, the council will offer temporary accommodation. Do you feel this is a fair and necessary measure?
Do you feel the policy clearly outlines Islington's commitments to ensure they are compliant with Awaab's Law?
The council is proposing clearer timeframes and assigning named officers for complex repairs. Do you think this will improve communication and accountability?
Updates will be provided every 20 working days for complex repairs. Do you feel this frequency is enough to keep you informed?
If complex repairs cannot be completed quickly, the council may offer interim measures or alternative accommodation depending on severity of issues. Do you feel this shows a strong commitment to tenant safety and well-being?
