Repairs service feedback

Why did you need to talk about your repair today? Please select all that apply. *

* required

I am not sure what is happening next with my repair

The repair is taking longer than expected

To change an appointment / cancel the repair

The operative didn’t turn up to an appointment

I want to know when the operative will arrive

The repair was done but the problem is not fixed / there is still an issue

I was given confusing or conflicting information

Something else (please specify)

Before calling us today, were you given a repair appointment or timescale? *

* required

Yes – and the timeline is clear to me

Yes – but the timeline is not clear to me

I don’t remember

What information would have helped so you didn’t need to call us today? Please select all that apply *

* required

A clearer timescale for your repair

More regular updates (texts/emails)

Being able to track the repair online

Confirmation that the repair was booked

Confirmation when things change

Nothing – I would still have needed to call

Something else (please specify)

How would you like to get updates about future repairs? Please select all that apply *

* required

Text message (SMS)

Phone call

MyIslington account

I don’t mind

I don’t want updates

If you have any more feedback for us, please leave it here

Maximum 5,000 characters

0/5,000

If you would be happy to be contacted further about your experience chasing your repair, please leave your email address here

Maximum 5,000 characters

0/5,000

What is the job reference number* for the repair you want to talk about today? If you are chasing up more than one repair, please include all relevant job reference numbers.

*We only use this information to identify the kind of repair you are calling about. If you don’t know the number, or do not want to give it, you can skip this question

Maximum 5,000 characters

0/5,000

This survey is for feedback purposes only and cannot be used to fast-track or resolve your repair.