Fair and Equitable Services Commitment - Housing Services Policy

Islington Council are committed to delivering equitable services to residents. We seek to make our standard services suitable for a wide range of our residents. We recognise that fair access requires services that can flex to individual needs, when our standard service offer do not align with the particular needs of a resident or their household, because of their particular circumstances, mental or physical health conditions or communications needs.

Our ‘Fair and Equitable Services Commitment’ sets out our approach to adapting our services to meet specific needs of our residents and their households, where residents have particular needs or experience specific barriers. There will be constraints to our ability to adapt our services, related to available resources, such as financial resource, availability of alternative or temporary accommodation and support services for vulnerable people, as local government and the voluntary sector work within a constrained financial environment.