Help us improve how we handle complaints

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A person in a yellow jumper sat at a desk typing on a laptop

We’ve updated our complaints policy, which explains how we handle complaints — now we want to know what you think.

It doesn't matter if you've complained to us before or not.

We want to know if the policy is clear, fair, and easy to understand. Your feedback will help make the process better for everyone.

When the survey is closed, we will analyse what you tell us and then publish an update here, including if we decide to make further changes to our complaints policy.

We’ve updated our complaints policy, which explains how we handle complaints — now we want to know what you think.

It doesn't matter if you've complained to us before or not.

We want to know if the policy is clear, fair, and easy to understand. Your feedback will help make the process better for everyone.

When the survey is closed, we will analyse what you tell us and then publish an update here, including if we decide to make further changes to our complaints policy.

  • Complaints policy survey

    This survey asks for your feedback on Islington Council’s Complaints Policy. You do not need to understand every detail of the policy — we are interested in whether it is clear, fair, and meets your expectations.

    Take Survey
    Share Complaints policy survey on Facebook Share Complaints policy survey on Twitter Share Complaints policy survey on Linkedin Email Complaints policy survey link
Page last updated: 09 Jun 2026, 12:42 PM